Privacy Policy
Hope Haven Psychological Resource, LLC (“we,” “our,” or “us”) is committed to safeguarding the privacy of all individuals who engage with our behavioral health services. This Privacy Policy outlines how we collect, use, store, and protect your personal information—including your mobile phone number—in compliance with applicable privacy regulations including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and the General Data Protection Regulation (GDPR).
Information We Collect
We collect personal information that you voluntarily provide when:
- Registering for services
- Scheduling an appointment
- Completing intake or consent forms
- Subscribing to updates or clinic communications
- Making payments
This may include your:
- Full name
- Contact information (including email address and mobile number)
- Health and demographic data
- Payment information (via PayPal or Finix)
- Communication preferences
We also collect usage data through Google Analytics and marketing preferences via Mailchimp.
SMS Communication
By providing your mobile number during registration or service intake, you consent to receive SMS messages from us for purposes including:
- Appointment confirmations and reminders
- Scheduling changes or service updates
- Links to necessary forms or documentation
- Information about clinic offerings or operational updates
We do not send marketing or promotional SMS messages without your explicit consent.
Opt-In and Opt-Out
By submitting your phone number, you are opting in to receive SMS communications as outlined above.
- To Opt-Out: You may unsubscribe from SMS messages at any time by replying STOP to any message. Message and data rates may apply, depending on your mobile carrier plan.
- For help, reply HELP to any SMS message you receive or contact our office at 317-241-4673 or [email protected].
Opting out of SMS communications will not affect your access to care or eligibility for services.
Use of Information
We use the information we collect to:
- Deliver clinical, administrative, and scheduling services
- Communicate with you securely and effectively
- Meet regulatory and contractual obligations
- Analyze service use and enhance client care
We do not sell, rent, or share your personal data with third parties for commercial purposes.
Data Protection & Security
Hope Haven Psychological Resource, LLC implements appropriate administrative, technical, and physical safeguards to protect your personal and health-related data. We use secure third-party platforms—PayPal, Finix, Mailchimp, and Google Analytics—which are required to adhere to strong data protection practices.
Your Privacy Rights
Depending on your jurisdiction and applicable laws, you may have the right to:
- Access and review your personal data
- Request correction or deletion of inaccurate or outdated information
- Withdraw consent for processing where applicable
- Request a copy of the data we have collected
To exercise these rights, please contact us at [email protected].
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws or practice operations. The revised version will be posted on our website with a new “Last Updated” date.
Contact Us
If you have any questions about this policy or how your information is handled, please contact:
Hope Haven Psychological Resource, LLC
125 N. Shortridge Road
Indianapolis, Indiana 46219
Phone: 317-241-4673
Email: [email protected]